Terms and Conditions


Document A/Ref: TC001

Link School of English Terms and Conditions – General

Enrolment

To enrol with the school for a course the enrolment form must be completed. Any allergies or medical conditions must be indicated. Upon receipt of the enrolment form the student will be sent a confirmation of enrolment and invoice for the total cost.

 Full payment of the total invoice value must be paid by not less than 30 days prior to the arrival in Malta.
If a student enrols in less than 30 days prior to arrival in Malta, the total cost on the invoice must be paid in full upon confirmation. Post booking voucher will not be issued unless payment is received in full.

Payment for accommodation in residence or hotel is subject to conditions stipulated at the time of booking.
Terms of enrolment for groups will be agreed upon through correspondence prior to the booking.

 

Acceptable forms of payment

Fees and costs are payable in EUROS by Credit Card or Bank Transfer.  Credit Card payments must include an additional 3% to cover Credit Card fees.  When paying by Bank Transfer, bank charges must be added to the cost of the course fees.
Link School of English bank details:

HSBC BANK MALTA PLC 

HIGH STREET,

SLIEMA,   MALTA

ACC. NO. : 006 0607 68001

SWIFT CODE : MMEB MTMT

SORT CODE : 44060

IBAN  :  MT32MMEB44060000000006060768001

 

Cancellation and refund

VISA

Link School of English offers assistance in visa applications when applicable. Full documentation must be presented by the student to the Visa Office.  Should the visa be refused, Link School of English will refund any payments made to the School for tuition less bank charges, upon presentation of written proof of refusal of visa.

 

Accommodation

Any damage caused to property owned by the school or any of its appointed outlets has to be paid directly by the student before departure.

A refundable deposit of €100 per student will be collected by Link School of English on the first day of study, when staying in apartments.  The deposit will be refunded to the student on the day of departure once an inspection is carried out with inventories to evaluate any damage.

Rooms in each apartment may be twin or triple. Number of students per apartment may be 7. Each apartment may be shared with other Link School students.

Minors are not allowed to reside in apartments unless they are accompanied by their parents or guardians. Minors must never be left in the apartment unattended.

Any damage caused to property owned by the school or any of its appointed outlets has to be paid directly by the student before their departure.

Meals

Self-catering – no meals are included

Half Board basis – breakfast and dinner are included

Full Board basis – breakfast, packed lunch and dinner are included

 

Lesson times and length

Lessons are held from Monday to Friday, except on Public Holidays. Morning lessons start at 09:00hrs. Afternoon lessons start at  13:00hrs. Students may start tuition on any day of the week. Lessons are held in both the morning and the afternoon depending upon availability, the course booked and the level of the student.

A lesson lasts 45 minutes.  Usually students will have 2 lessons together lasting 1 hour and 30 minutes.  This is called a module.

Examination Preparation Courses
Students wishing to sit for LCCI (London of Chamber and Commerce) or Trinity examinations at the school must inform the Academic Department at least 4 weeks before the last date of study.

Should students wish to sit for external examinations (IELTS, TOEFL, Cambridge examinations) whilst in Malta, they must be booked through the appropriate examination centre.  Students should take into account examination dates when booking their English language course. The School would assist the student in applying.

Timetable

Link School of English reserves the right to determine the time of day of students lessons.  Students should be aware that they may have lessons in the morning on one day and/or lessons in the afternoon on the following day. 

Class Size

Link School of English aims to maintain small class sizes.  The maximum class size is 12 for adults (aged 20 years and over),    15 for teenagers (aged 13-19 years) and kids (aged 8-12 years).

Study Material and Books

Study material and books are not included in the price. Students are obliged to purchase a textbook unless book/material is included in the package purchased.

 

School Attendance

Attendance in class is compulsory.  Students who are unable to attend lessons due to sickness should inform their host family and the school.  Persistent lack of attendance will be deemed as a reason for expulsion.

Students must provide a medical certificate in cases of absence for more than 1 day. The certificate of attendance will reflect the percentage of the lessons attended. The certificate of attendance will not be issued if attendance is less than 70%.

Expulsion

Link School of English reserves the right to ask students to leave the course and/or accommodation due to unacceptable behaviour, misconduct or unjustified absence.  In this situation no refund of fees will be made and any extra costs incurred by the school on the behalf of the student will be charged to the student (including travel expenses).  Repatriation is at student’s own expense.

The school expects all of the students to be polite and considerate towards other students, members of staff and host families at all time.

Holiday
If a long term student wishes to take a break from their course they must inform the school at least 2 weeks prior to the study break.  The relevant form must be completed and can be collected from the office.  Students may take a 2 week study break in every 12 weeks. The school is not obliged to compensate for any missed lessons.

 

School/Public Holidays

Link School of English is open from Monday to Friday and is closed on public holidays;

PUBLIC HOLIDAYS

8TH December 2015

21st December 2015  – 1st January 2016

10th February,  25th March,  31st March,  7th June, 29th June, 15th August,  8th September, 21st September,  8th December, 13th December 2016

26th   December 2016 – 30th December 2016 (school re-opens on Monday 2nd January, 2017)

If a student misses lessons during the above School/Public Holidays, LINK will provide ‘compensation lessons’ during the days that LINK is operating. This means that, before LINK closes for any School/Public Holiday, the number of lessons per day would be increased in order to cover the that will be lessons missed.  This is subject to the discretion of the School, and only if possible.

 

Level of English
Link School of English reserves the right to place students in the level appropriate for them as deemed by the placement test and students individual needs.

Change of level

Students who wish to change level during their course should speak with their teacher, who will discuss this with the Academic Department.  The Director of Studies will then speak with the student and process the request.  Link School of English reserves the right to not accede to the change of level request if deemed inappropriate. The student would be obliged to purchase a new book for the new level.

Leisure Programme/Activities

Link School of English reserves the right to make amendments to leisure programmes and activities due to weather conditions or any other reason beyond the school's control. All excursions are weather-permitting; no refunds are given if excursions are cancelled due to unfavourable weather.

 

Diving

If students wish to scuba dive it is necessary to provide a medical certificate and proof of insurance upon confirmation of the dive.

 

Complaints

Concerns regarding accommodation, courses, activities or any other issue must be raised either verbally or in writing during the students’ course.  Link School of English cannot be held liable for any complaint received after the students’ departure.

Liability

Link School of English is not liable in case of accident, illness, loss or damage to personal effects or belongings.  Link School of English cannot be held responsible for any decisions taken by local authorities including decisions about issues of entry or extensions of VISA.

The school shall in no way be held responsible for any costs incurred due to lack of or insufficient insurance cover.  Link School of English reserves the right to be fully reimbursed for any medical or associated costs it may incur on the behalf of a student who requires urgent medical attention.

 

 

Insurance

It is strongly recommended that students take out a comprehensive health, accident and travel insurance policy which covers them for the entirety of the duration of their course.  It is also recommended that the insurance covers the student for cancellations, loss/theft of baggage and personal belongings, emergency evacuation and any other eventuality that may occur.

Health

Students suffering from any disability, illness or condition must inform the school in writing at least 2 weeks prior to their arrival in Malta.

Personal Belongings

Link School of English will not be held responsible for the loss / theft or damage of students’ belongings.

Damages

The full cost of any damages caused to school property/accommodation or during services provided by the school or its subcontractors must be paid by the student. 

Policies

All students, agents and subsidiaries are bound to abide by the policies and rules of Link School of English.  The School’s policies and rules are available on the website, on the Notice Boards and in other literature provided.  Non-compliance may lead to the expulsion of the student from the school.

Link School of English is an Equal Opportunities employer and as such expects all of its employees,  service providers including Host Families and students to uphold both the Equal Opportunities Policy and the Sexual Harassment Policy of the School. Copies of both these Policies can be found throughout the School premises, on the website and are also available upon request.

Force Majeure

Link School of English will not accept responsibility or liability in the event of inability to fulfil any of its obligations as a result of any event (s) outside of Link School of English’s reasonable control.  Such events include (but are not limited to) terrorist attacks, war or the threat of war, riots, industrial action, natural or manmade disasters, unusually adverse weather conditions or any other event(s) that may classify Malta as an ‘at risk destination’.

 

Jurisdiction

Any disputes that may arise between the student and Link School of English are subject to the laws of the Republic of Malta and the jurisdiction of the Maltese Courts.

Data Protection

All information collected by the school will be subject to the Data Protection Act of Malta.  In enrolling with Link School of English the student authorises and agrees to the processing of any personal data as well as the disclosure of such information to other companies within the Link School of English group.  Such disclosure will only be as deemed necessary for the successful provision of services and any associated purpose.

Photography and Filming

Photographs taken during the student’s educational stay in Malta may be used in promotional material.  If the student does not wish to have photographs or films of themselves used in such material they must inform the school in writing.

 

 

_______________________________________________________________________________________________

Directors:    R. De Gaetano                                                                                                   Company Registration Number:  C14840                       

 G. De Gaetano                                                                                                                        Vat Registration Number:   MT 1022 9101

 

Document B/Ref: TC002

Link School of English Terms and Conditions for Minors

These terms and conditions are in addition to the general terms and conditions.

 

Maltese laws and legislation

The consumption of alcohol by students under the age of 17 is prohibited. Consumption or possession of illegal substances or drugs is against the law. Parents, legal guardians and students under the age of 18 will abide by Maltese laws and code of conduct.

 

Supervision

Students under the age of 18 who are accommodated in apartments/hotels/student-residence must be accompanied by a parent or guardian or foreign leader. Minors are not allowed to reside in such accommodations unattended.

 

Students under the age of 18 who are not accompanied by a parent or guardian or foreign leader will only be eligible to be accommodated in host families.

 

Students aged 15 or under are required to pay a supervision fee to the School, provided they are not accompanied by a parent or guardian or foreign leader.

 

Students aged 16 or over are not required to have supervision, however it is highly recommended. A disclaimer of responsibility form would need to be signed by such student’s parent or guardian indicating that no supervision is required.

 

‘Supervision’ means that:

 

Courses for minors do not include 24-hour supervision, however members of staff are available on a 24-hour basis should the student require assistance.

 

Airport Procedures

Unaccompanied minors travelling alone to and from Malta will need to follow certain procedures on arrival and departure, in accordance with the airline’s regulations.  It is advisable that the adult/guardian becomes aware of such procedures and informs Link School of English of the requirements when the course booking is being confirmed. Costs may apply, depending on the requirements.

 

General Curfew

Unaccompanied minors are not allowed out without supervision unless the school receives written consent from the student’s parent or guardian.  School curfews may still apply.

Accompanied students must follow the direction of the foreign group leader or guardian and the School. 

 

Lessons and Attendance

Attendance in class is compulsory.  Students who cannot attend due to illness must inform their host family and the student welfare officer.  Missing lessons with no valid reason can lead to expulsion. Mobile phones must be turned off during lesson times. Food and drink may not be consumed in the classroom. Link School of English reserves the right to make amendments to time and location of lessons if circumstances beyond the schools control require it.

Class Size

Link School of English aims to maintain small class sizes.  The maximum class size is 15 for teenagers (aged 13-19 years) and kids (aged 8-12 years).

Behaviour
Link School of English strongly believes in non-discrimination and equal opportunities.  Students must show respect to others at all times.  Aggressive behaviour to others will not be tolerated.

Expulsion

Link School of English reserves the right to ask students to leave the course and/or accommodation due to unacceptable behaviour, misconduct or unjustified absence.  In this situation no refund of fees will be made and any extra costs incurred by the school on the behalf of the student will be charged to the student (including travel expenses). Repatriation is at student’s own expense.

Activities
Participation in all pre-arranged activities and excursions is compulsory. If a student is ill or does not wish to participate the school must have written permission from the parent or guardian clearly stating why the student is unable to attend.

Diving
Written parental consent is required for any students wishing to dive.  Proof of insurance and a medical certificate must also be provided upon confirmation of the dive.

Documentation
Students are provided with a student card on their first day and must carry this with them at all times.   Link School of English advises that students refrain from keeping passports or other important documentation on their person in case of loss.

Accommodation

When staying with a host family, students must abide by house rules at all times.  The student must not invite other people to the house without prior permission from the host family.

Students under the age of 18 who are not accompanied by a parent or guardian or foreign leader will only be eligible to be accommodated in host families.

 

Minors are not allowed to reside in apartments/hotels/student-residences unless they are accompanied by their parents or guardians. Minors must never be left in the apartment/hotel/student-residences unattended.

 

Complaints

Teenagers must follow the same complaints procedure as in the main terms and conditions.  If students encounter a problem during their stay it must be raised verbally or in writing prior to the end of their course.

Health

Students suffering from any disability, illness or condition must inform the school in writing at least 2 weeks prior to their arrival in Malta.

 

Liability

Link School of English is not liable in case of accident, illness, loss or damage to personal effects or belongings.  Link School of English cannot be held responsible for any decisions taken by local authorities including decisions about issues of entry or extensions of VISAs.

The school shall in no way be held responsible for any costs incurred due to lack of or insufficient insurance cover.  Link School of English reserves the right to be fully reimbursed for any medical or associated costs it may incur on the behalf of a student who requires urgent medical attention.

Insurance

It is strongly recommended that students take out a comprehensive health, accident and travel insurance policy which covers them for the entirety of the duration of their course.  It is also recommended that the insurance covers the student for cancellations, loss/theft of baggage and personal belongings, emergency evacuation and any other eventuality that may occur.

Photography and filming

Photographs taken during the student’s educational stay in Malta may be used in promotional material.  If the student does not wish to have photographs or films of themselves used in such material they must write to the school to request so.

 

Declaration

We have read and understood the above points and agree to abide by them.

 

Signed (parent/guardian):           __________________________           Date:     _______________

 

Signed (student):                             __________________________           Date:     _______________

 

_______________________________________________________________________________________

Directors:    R. De Gaetano                                                                                                     Company RegistrationNumber:C14840                                                  

G. De Gaetano                                                                                                                        Vat Registration Number:   MT 1022 9101

 

 

 

Last updated: 25th September 2015